Dedicated sales agent with exceptional communication skills and work ethic Lily Liaw has been our sales agent through the sale of our first unit, and now the pending sale of our second unit. She has been exceptional in her focus, communication and dedication, and we could not recommend her more highly. Lily is a very experienced sales agent, with a good grasp of the real estate market and the process of selling a house. She has a significant list of buyers she can draw on, all of whom she has built strong relationships with. Through the sale of our property, Lily kept us continually updated on progress and we knew exactly what was happening every step of the way. On the day before our auction was scheduled, Melbourne was suddenly plunged into lockdown from midnight. Lily and her team hit the ground running and we were able to move our auction forward to the Friday evening. All 90+ potential buyers who visited our home were contacted within hours regarding the change and we had a large number of attendees on the night. We were delighted to achieve a record sale price for our house. We can t thank Lily and the Biggin & Scott team enough for their efforts on our behalf. We re looking forward to working with her again through the sale of our second unit.