Business focused - Lily was recommended by Open Agent as one of the best agents in our area, and even though I first made contact with her while she was not in the state, she organized a colleague to provide an appraisal and explanation of the sales and marketing plan. She remained in constant, but not overbearing, contact until our first meeting. Lily was focused on the successful auction campaign at all times and provided great advice and frequent feedback from potential buyers. She has a realistic no nonsense approach while remaining personable and interested. The team of Lily, Terry and Lisa were always punctual and professional. They ensured the open house inspections ran smoothly and their enthusiasm on auction day was obvious to all. Thank you for helping us through one of life's most stressful events.