I was very grateful to have had Lily as our agent. I especially appreciated that she really paid attention to what I was trying to communicate, and particularly, her courteous manner at all times - which cannot be said of some agents I encountered. Lily communicated all developments of the sale process & feedback from buyers, no matter how inconsequential. This in turn, made me feel welcome to contact her at any time regarding issues I may have had. Importantly, she helped to achieve a good result for us financially as well. I couldn't recommend her more highly.