BigginScott Privacy Policy

Effective Date: 31 March 2026

BigginScott Corporate Pty Ltd and its related entities and franchisees (collectively, “BigginScott”, “we”, “us”, “our”) are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

  1. Scope of this Policy

This Privacy Policy applies to personal information collected by BigginScott, including through:

  • our website: www.bigginscott.com.au
  • our offices and agents
  • communications (phone, email, online enquiries)
  • social media platforms
  • property transactions and services

It applies to:

  • clients (vendors, purchasers, rental providers, renters)
  • franchisees and prospective franchisees
  • suppliers and contractors
  • employees and prospective employees (subject to employee record exemptions under law)
  1. What is Personal Information

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and whether recorded in material form.

  1. What Personal Information We Collect

We may collect personal information including:

3.1 General Information

  • Name, address, phone number, email
  • Identification details
  • Occupation and employment details

3.2 Financial and Property Information

  • Bank and credit details
  • Property ownership and transaction details
  • Financial statements and credit information

3.3 Employment Information

  • Resume, qualifications, employment history
  • Identification (e.g. driver’s licence, passport)
  • Tax, superannuation and payroll details

3.4 Media & Marketing Content

  • Photos, videos and property images
  • Marketing materials that may identify individuals

3.5 Digital & Online Data

  • IP address, browser type, pages visited
  • Cookies and tracking data
  • Social media interactions and publicly available data
  1. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • Directly from you (forms, enquiries, inspections, contracts)
  • Through our website and online platforms
  • Via social media and digital engagement
  • From third parties (e.g. credit agencies, referees, government bodies)
  • From publicly available sources

We may also collect information through cookies and analytics tools when you use our website.

  1. Why We Collect and Use Your Information

We collect and use personal information to:

  • Provide real estate services
  • Facilitate property sales, leasing and management
  • Communicate with you and respond to enquiries
  • Conduct identity verification and credit checks
  • Market properties, services and opportunities
  • Improve our services and business operations
  • Comply with legal and regulatory obligations

 

  1. Disclosure of Personal Information

We may disclose your personal information to:

  • Vendors, rental providers, purchasers and renters
  • Financial institutions, brokers and valuers
  • Government authorities and regulatory bodies
  • Service providers (IT, marketing, CRM, database management)
  • Other BigginScott offices and franchisees
  • Third parties involved in property transactions

We do not sell your personal information and only disclose it where necessary or permitted by law.

 Cross-Border Disclosure

Some of our service providers or systems may be located overseas.

By providing your personal information, you consent to disclosure outside Australia, and acknowledge that overseas recipients may not be subject to Australian privacy laws.

  1. Direct Marketing

We may use your personal information to send you:

  • property updates
  • marketing communications
  • service offerings

You can opt out at any time by:

  • using unsubscribe links, or
  • contacting us directly

We will not charge a fee for opting out.

    9. Social Media

If you interact with us via social media:

  • your information may be publicly visible
  • content may be shared or reposted by others
  • we are not responsible for third-party use of your content

You should review the privacy policies of the relevant platform.

 

  1. Data Security

We take reasonable steps to protect your personal information, including:

  • secure systems and databases
  • restricted staff access
  • encryption, firewalls and security controls

However, no data transmission over the internet is completely secure.

 

  1. Access and Correction

You may request access to your personal information or request corrections if it is:

  • inaccurate
  • incomplete
  • out of date

Requests can be made by contacting our Privacy Officer.

 

  1. Complaints

If you have a complaint about how we handle your personal information:

  1. Contact our Privacy Officer
  2. We will respond within a reasonable timeframe (usually within 30 days)
  3. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

 

  1. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

 

  1. Contact Us

Privacy Officer
BigginScott Corporate Pty Ltd
10 Illowa St, Malvern East, 3145.
complaints@bigginscott.com.au
03 9828 4500

 

  1. Website Disclaimer

Information on this website is general in nature and does not constitute legal, financial or real estate advice. You should rely on your own independent advice. BigginScott accepts no liability for reliance on this information.

 

  1. Copyright

All content on this website is owned by BigginScott Corporate Pty Ltd and is protected under the Copyright Act 1968 (Cth).

 

We Deliver

At BigginScott we understand that when you are selling or leasing a property, getting the best possible sale or rental price is the number one priority.

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